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Talk to Frontier's DSL customers. This is _not_ what other ISPs are doing. With Frontier, you're not talking "I pay for 100Mbps and sometimes I only get 80Mbps

Talk to Frontier's DSL customers. This is _not_ what other ISPs are doing. With Frontier, you're not talking "I pay for 100Mbps and sometimes I only get 80Mbps.". You're talking "I pay for 5Mbps and I've never seen 5Mbps. The best speed I've ever recorded was 1Mbps, and my connection regularly fluctuates between 0.1 and 0.3 Mbps even during off-peak." This is a cop accepting that people will do 70mph on a 60mph road, but not 120mph.

sidewndr46 5y ago
It's right there in the contract that you have no expectation to those speeds. You pay for the chance to receive service, not a guarantee of service. One of my ISP options doesn't even attempt to specify bandwidth for upload. What comparison does this possibly have to law enforcement.
- ncallaway 5y ago
  Whatever’s in the contract does not matter for a false advertising claim. You cannot advertise 12, then sign a contract that says 12 on the front, but has “go fuck yourself, you won’t ever see 12 in your life on this plan”. That’s false advertising. If you do that, you run a real risk of finding yourself the subject of a lawsuit filed by the United States Federal Government, and potentially state Attorneys General
  - sidewndr46 5y ago
    Where are the armies of Attorney Generals and federal prosecutors that are taking these cases? Every last residential ISP I have used works like this. I once spoke to a customer service support individual who said I was "lucky" to be receiving 60 mbps of download speed.
    - ncallaway 5y ago
      https://news.ycombinator.com/item?id=27211517 https://news.ycombinator.com/item?id=27211517
- nucleardog 5y ago
  Their solution when you complain about your 5Mbps plan only providing a few hundred kilobits is to tell you to upgrade to a 12Mbps plan. Which, as confirmed by an engineer, was not going to be any faster as the node was already several hundred percent oversubscribed. You can put whatever you want in a contract, but the law isn't a dumb computer mechanically executing instructions. It's pretty obvious when you are willing to charge people twice as much for "up to" twice the speed while providing an identical service that you are not presenting your products accurately. > What comparison does this possibly have to law enforcement. The comment I replied to literally said "Sounds like the ISP equivalent of 'when everyone is breaking the speed limit all the time police have justification to pull over any individual car they want'". It was the first line. If a comment seems confusing in context, it might help to _read_ the context.
  - sidewndr46 5y ago
    >The comment I replied to literally said "Sounds like the ISP equivalent of 'when everyone is breaking the speed limit all the time police have justification to pull over any individual car they want'". It was the first line. If a comment seems confusing in context, it might help to _read_ the context. Oh no, it isn't confusing at all. You encouraged a spurious comparison to a baseless allegation. There is no parallel to law enforcement, whatsoever.

sidewndr46 5y ago

It's right there in the contract that you have no expectation to those speeds. You pay for the chance to receive service, not a guarantee of service. One of my ISP options doesn't even attempt to specify bandwidth for upload. What comparison does this possibly have to law enforcement.

ncallaway 5y ago
Whatever’s in the contract does not matter for a false advertising claim. You cannot advertise 12, then sign a contract that says 12 on the front, but has “go fuck yourself, you won’t ever see 12 in your life on this plan”. That’s false advertising. If you do that, you run a real risk of finding yourself the subject of a lawsuit filed by the United States Federal Government, and potentially state Attorneys General
- sidewndr46 5y ago
  Where are the armies of Attorney Generals and federal prosecutors that are taking these cases? Every last residential ISP I have used works like this. I once spoke to a customer service support individual who said I was "lucky" to be receiving 60 mbps of download speed.
  - ncallaway 5y ago
    https://news.ycombinator.com/item?id=27211517 https://news.ycombinator.com/item?id=27211517
nucleardog 5y ago
Their solution when you complain about your 5Mbps plan only providing a few hundred kilobits is to tell you to upgrade to a 12Mbps plan. Which, as confirmed by an engineer, was not going to be any faster as the node was already several hundred percent oversubscribed. You can put whatever you want in a contract, but the law isn't a dumb computer mechanically executing instructions. It's pretty obvious when you are willing to charge people twice as much for "up to" twice the speed while providing an identical service that you are not presenting your products accurately. > What comparison does this possibly have to law enforcement. The comment I replied to literally said "Sounds like the ISP equivalent of 'when everyone is breaking the speed limit all the time police have justification to pull over any individual car they want'". It was the first line. If a comment seems confusing in context, it might help to _read_ the context.
- sidewndr46 5y ago
  >The comment I replied to literally said "Sounds like the ISP equivalent of 'when everyone is breaking the speed limit all the time police have justification to pull over any individual car they want'". It was the first line. If a comment seems confusing in context, it might help to _read_ the context. Oh no, it isn't confusing at all. You encouraged a spurious comparison to a baseless allegation. There is no parallel to law enforcement, whatsoever.