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I am on Ziply now. No real complaints. Prior to that, I was on Frontier who took over Verizon fiber, which was setup at my house, but unused due to their insis

I am on Ziply now. No real complaints. Prior to that, I was on Frontier who took over Verizon fiber, which was setup at my house, but unused due to their insistence I pay a very unreasonable setup fee. Was $600, and no way. It was up, ready, nothing needed. Pretty sure they did a free move deal for the people who lived there prior thinking they would get money from me too. Nope. I used a 3G dongle for about a year standoff with Verizon. Also had a Moto droid with Verizon unlimited running the house for a few months too. Was a work phone with that great plan baked in. Frontier waived all that and I bought TV plus Internet. (Fam wanted TV) Frankly, I loved Frontier! Tried to setup auto pay and it would break. This happened a few times, so I left it broken figuring someone would call and we could sort it out then. 8 months go by, and service stops. I call, expecting a big bill and terms. The service woman and I had a chat about the back end mess and it was truly spectacular. I asked her why she worked there and she said the crew was the best, systems not so much. Fair enough. It was broken, but they laughed a lot. Love that! Anyway, she said it would be easier if I were a new customer. No big bill, no terms, just start over. And new customers get a free year of Amazon Prime. I asked her is she serious? Answered yes and this spoke to why they laughed a lot. The system was broken, but they had wide latitude to take care of people because it was broken enough the higher ups rarely could sort it out otherwise! She was a hoot! Great chat while she got me all setup on the new system, autopay working just fine. TL;DR: Payment system failed and I was shut off for non payment and got free Prime and better service for less money despite being 8 months over due! Other than that, I love an ISP I never hear from, unless I really need to. Never heard from Frontier. And it worked just great. Seriously fast, basically no downtime. The only negative is the old Verizon fiber interface and its pain in the ass battery. I finally just wired a power supply to the battery so it would shut up and I no longer change batteries. I do not hear from Ziply today either, and it works great, and cost makes great sense for everyone.

setpatchaddress 5y ago
> Tried to setup auto pay and it would break. This happened a few times, so I left it broken figuring someone would call and we could sort it out then. Never do this in the US. You need to proactively call them to resolve the situation. The standard thing for nonpayment -- which maybe Frontier didn't have working, but you're taking a real risk -- is for these to go to a collections agency, and it will go on your credit record, which affects your future ability to get credit for large loans of various kinds.
- ddingus 5y ago
  I agree with you. Having credit destroyed and basically trading my home for my wife due to both her getting colon problems, and an employer who thought a trip to Spain mattered more than insuring people all left me in a zero fucks to give position at that time, so I let it play out. Unwise? Inadvisable? Yup. :D (We really do need significant health care reform here, just saying. Mid 6 figure events are no joke) There were some prior calls too. All initiated by me. Do this, do that, oh you want paperless billing? Sure! And on it goes.

setpatchaddress 5y ago

> Tried to setup auto pay and it would break. This happened a few times, so I left it broken figuring someone would call and we could sort it out then. Never do this in the US. You need to proactively call them to resolve the situation. The standard thing for nonpayment -- which maybe Frontier didn't have working, but you're taking a real risk -- is for these to go to a collections agency, and it will go on your credit record, which affects your future ability to get credit for large loans of various kinds.

ddingus 5y ago
I agree with you. Having credit destroyed and basically trading my home for my wife due to both her getting colon problems, and an employer who thought a trip to Spain mattered more than insuring people all left me in a zero fucks to give position at that time, so I let it play out. Unwise? Inadvisable? Yup. :D (We really do need significant health care reform here, just saying. Mid 6 figure events are no joke) There were some prior calls too. All initiated by me. Do this, do that, oh you want paperless billing? Sure! And on it goes.