Absolutely horrible ISP by any standard. Happy to see the government go after them - in many places they were a monopoly so you had no choice but to put up with

Absolutely horrible ISP by any standard. Happy to see the government go after them - in many places they were a monopoly so you had no choice but to put up with profoundly sub-par service, to the point that it could interfere in day-to-day tasks like exchanging emails, uploading class assignments, etc.