Ok but if they lied about what they had the ability to offer, how do you interpret that as "not bad"? I don't care if they had good customer service, or were w

Ok but if they lied about what they had the ability to offer, how do you interpret that as "not bad"? I don't care if they had good customer service, or were working on a shoestring budget. If they sold something they couldn't do, then that's a crime.