5 ms·

As a Schwab customer, I can confidently note there are many outages, especially on volatile market days. Sometimes, you have no idea if an order went through.

As a Schwab customer, I can confidently note there are many outages, especially on volatile market days. Sometimes, you have no idea if an order went through. With e-trade you get a sub-second push notification for trade confirmations, but with Schwab those push notifications come minutes or hours later. Meanwhile, if the website is down, you have no idea what exposure you have.

theturtletalks 5y ago
Yes but are those outages linked to specific stocks/crypto or happen randomly? RH had a major outage on one of the busiest trading days and people were upset but quickly forgiving. What's happened recently is not the same.
- TuringNYC 5y ago
  They dont happen randomly, they happen on high-volatility and high-volume days. Days where I want to re-balance my portfolio, or hedge. They happen at the worst times. Taking a guess as an Engineer, they seem like load issues. Because page response times degrade from 2s, to 10s, to 30s, to timeouts.
  - deleted 5y ago
    [deleted]
radicality 5y ago
I recommend you try out StreetSmartEdge for Schwab. While the UI is definitely Windows95-like, it's been reliable. The Schwab website + mobile app are not very good though.
- hyperdimension 5y ago
  UI being Windows 95-like sounds like a compliment to me.
  - agumonkey 5y ago
    seconded
agumonkey 5y ago
Very odd to see massively wealthy industries still struggling to provide stable operations.
- TuringNYC 5y ago
  It puzzles me also! Isn't handling load a known science at this point?!? You just need to cough up some $ and hire some ex-SF/SV folks who have done big sites -- something top-5 brokerages should be able to hire.
  - agumonkey 5y ago
    Something in the system probably removes the benefits of improving latency. People losing money this way are probably not numerous enough or too immature to sue. "Less efforts and more profit.. why bother" I suppose ? Competition also probably know that and don't pursue this axis. I'm sure they prefer enrolling more newbs and more influencers.

theturtletalks 5y ago

Yes but are those outages linked to specific stocks/crypto or happen randomly? RH had a major outage on one of the busiest trading days and people were upset but quickly forgiving. What's happened recently is not the same.

TuringNYC 5y ago
They dont happen randomly, they happen on high-volatility and high-volume days. Days where I want to re-balance my portfolio, or hedge. They happen at the worst times. Taking a guess as an Engineer, they seem like load issues. Because page response times degrade from 2s, to 10s, to 30s, to timeouts.
- deleted 5y ago
  [deleted]

radicality 5y ago

I recommend you try out StreetSmartEdge for Schwab. While the UI is definitely Windows95-like, it's been reliable. The Schwab website + mobile app are not very good though.

hyperdimension 5y ago
UI being Windows 95-like sounds like a compliment to me.
- agumonkey 5y ago
  seconded

agumonkey 5y ago

Very odd to see massively wealthy industries still struggling to provide stable operations.

TuringNYC 5y ago
It puzzles me also! Isn't handling load a known science at this point?!? You just need to cough up some $ and hire some ex-SF/SV folks who have done big sites -- something top-5 brokerages should be able to hire.
- agumonkey 5y ago
  Something in the system probably removes the benefits of improving latency. People losing money this way are probably not numerous enough or too immature to sue. "Less efforts and more profit.. why bother" I suppose ? Competition also probably know that and don't pursue this axis. I'm sure they prefer enrolling more newbs and more influencers.