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I'm really furious Coinbase for an unrelated incident. I bought a bunch of BTC back in 2018 on Coinbase and just left it there, I rarely checked it. Fast forwa
by chirau 5y ago
I'm really furious Coinbase for an unrelated incident.
I bought a bunch of BTC back in 2018 on Coinbase and just left it there, I rarely checked it. Fast forward to 2021 and I want to see how my portfolio has grown, only to be told my account was disabled. This was back at the beginning of March. So I contacted them and told them my issue. They sent me instructions on changing passwords, calling my mobile service provider etc. Some ridiculous stuff. I did it all. Only for them to tell me that they have to forward my case to a specialist. 3 weeks later, they come back to me telling me to repeat the same steps as I did before, and I complied, only for them to tell me they are again forwarding it to a specialist. Another 3 weeks later, they tell me to repeat the same steps in addition to taking a photo of myself holding my ID with a sign that says 'For Coinbase verification'. Did that degrading stuff too. Guess what they told me again, oops we are forwarding it to a specialist.
I don't know whether it is automated supported or what but this is absolutely disgusting and there is no name to the emails, just 'Coinbase Support'.
- xtracto 5y agoThe same thing happened to me on Bittrex for two years. The requirements of the photo holding the paper are asinine (one looking at the camera, one facing right, one facing left) and then they rejected the photos because "my elbows did not show". Next they will ask me to record a video of myself doing some silly dance for their amusement I guess. As soon as I regained access all took all my shitcoins and moved them to a wallet for which I have the key. Centralized exchanges suck, they are completely against the principles of Cryptocurrencies.
- BenjiWiebe 5y agoThe photo of you holding a photo ID is standard practice these days. Afaik, everyone creating an account has to do that, and apparently it applies to old accounts as well. It's because CoinBase is trying to be fully legal/compliant with US law. Plus, they're FDIC insured.
- csunbird 5y agoI might sound heartless here, but, Not your keys, Not your coins.