Great story, and that approach to troubleshooting ought to be familiar to anyone that worked in IT and seemed to "magically" figure out problems (at least to an

Great story, and that approach to troubleshooting ought to be familiar to anyone that worked in IT and seemed to "magically" figure out problems (at least to anyone observing them). One note on editing - you use the phrase "to be honest" in two consecutive sentences in the first paragraph.