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Hi Susam, big fan! Your post "Infosys, TCS or Wipro?" had a big impact on me in my college days and IMO got me on the right career track. Jio is known for bein

Hi Susam, big fan! Your post "Infosys, TCS or Wipro?" had a big impact on me in my college days and IMO got me on the right career track. Jio is known for being really bad for customer support. Their services work well until they don't, and support is often clueless. The appellate ladder rarely looks at email. Their entire setup is flawed; they have no concept of SLAs or oversight. I've had my experiences during complaining about spam calls. All one can do at the moment is keep making noise on social media and hope someone fairly important takes a look. I would advise that you still send emails across all the appellate authority email IDs at the timeline prescribed (send to higher authority level after prescribed number of days have passed with current level not giving replies), so that you have the paper trail they say you should have, to cover yourself in case they start asking questions. It'll likely be a long fight.

susam 5y ago
Thank you for the kind words! I have received a fair amount of flak as well as appreciation for that post 10 years ago. So it is quite nice to know that it made a positive impact on your career. Thank you for the suggestion on emailing multiple appellate authorities. So far I have been sending all information to the Srinagar and Bangalore appellate authorities. I have received no response yet.
- ffpip 5y ago
  Interesting. I couldn't find a blog titled "Infosys, TCS, or Wipro?" on this page - https://susam.in/ https://susam.in/ However, googling it gave me this - https://susam.in/blog/infosys-tcs-or-wipro/ https://susam.in/blog/infosys-tcs-or-wipro/
  - susam 5y ago
    I know we are digressing from the original post here but I will take the liberty to explain this here. I wrote that post 10 years ago when I felt that the poor work culture of these IT companies was not very well known to fresh engineering graduates. I thought a discussion on this topic was necessary then. The blog post was widely circulated and debated several times back then. Now I have chosen to hide it from the list of all posts but it is still accessible via the direct URL. The primary reason for doing this is that often new people I meet go look me up on the web, come across my blog, then come across this post, and then talk to me about this post. While I still stand by what I have written there, I would much rather talk about other topics such as technology, programming, or mathematics which I enjoy talking about much more.
    - zxienin 5y ago
      (digress continued) Your 10 yr old post is spot on and refreshing, as it acknowledges reality. That said, one would be surprised at how much non engineering exists also in “product companies”.

susam 5y ago

Thank you for the kind words! I have received a fair amount of flak as well as appreciation for that post 10 years ago. So it is quite nice to know that it made a positive impact on your career. Thank you for the suggestion on emailing multiple appellate authorities. So far I have been sending all information to the Srinagar and Bangalore appellate authorities. I have received no response yet.

ffpip 5y ago
Interesting. I couldn't find a blog titled "Infosys, TCS, or Wipro?" on this page - https://susam.in/ https://susam.in/ However, googling it gave me this - https://susam.in/blog/infosys-tcs-or-wipro/ https://susam.in/blog/infosys-tcs-or-wipro/
- susam 5y ago
  I know we are digressing from the original post here but I will take the liberty to explain this here. I wrote that post 10 years ago when I felt that the poor work culture of these IT companies was not very well known to fresh engineering graduates. I thought a discussion on this topic was necessary then. The blog post was widely circulated and debated several times back then. Now I have chosen to hide it from the list of all posts but it is still accessible via the direct URL. The primary reason for doing this is that often new people I meet go look me up on the web, come across my blog, then come across this post, and then talk to me about this post. While I still stand by what I have written there, I would much rather talk about other topics such as technology, programming, or mathematics which I enjoy talking about much more.
  - zxienin 5y ago
    (digress continued) Your 10 yr old post is spot on and refreshing, as it acknowledges reality. That said, one would be surprised at how much non engineering exists also in “product companies”.