3 ms·

Reliance Jio Impersonation Issue

44 points by susam 5y ago

symetric_al 5y ago
Hi Susam, big fan! Your post "Infosys, TCS or Wipro?" had a big impact on me in my college days and IMO got me on the right career track. Jio is known for being really bad for customer support. Their services work well until they don't, and support is often clueless. The appellate ladder rarely looks at email. Their entire setup is flawed; they have no concept of SLAs or oversight. I've had my experiences during complaining about spam calls. All one can do at the moment is keep making noise on social media and hope someone fairly important takes a look. I would advise that you still send emails across all the appellate authority email IDs at the timeline prescribed (send to higher authority level after prescribed number of days have passed with current level not giving replies), so that you have the paper trail they say you should have, to cover yourself in case they start asking questions. It'll likely be a long fight.
- susam 5y ago
  Thank you for the kind words! I have received a fair amount of flak as well as appreciation for that post 10 years ago. So it is quite nice to know that it made a positive impact on your career. Thank you for the suggestion on emailing multiple appellate authorities. So far I have been sending all information to the Srinagar and Bangalore appellate authorities. I have received no response yet.
  - ffpip 5y ago
    Interesting. I couldn't find a blog titled "Infosys, TCS, or Wipro?" on this page - https://susam.in/ https://susam.in/ However, googling it gave me this - https://susam.in/blog/infosys-tcs-or-wipro/ https://susam.in/blog/infosys-tcs-or-wipro/
    - susam 5y ago
      I know we are digressing from the original post here but I will take the liberty to explain this here. I wrote that post 10 years ago when I felt that the poor work culture of these IT companies was not very well known to fresh engineering graduates. I thought a discussion on this topic was necessary then. The blog post was widely circulated and debated several times back then. Now I have chosen to hide it from the list of all posts but it is still accessible via the direct URL. The primary reason for doing this is that often new people I meet go look me up on the web, come across my blog, then come across this post, and then talk to me about this post. While I still stand by what I have written there, I would much rather talk about other topics such as technology, programming, or mathematics which I enjoy talking about much more.
      - zxienin 5y ago
        (digress continued) Your 10 yr old post is spot on and refreshing, as it acknowledges reality. That said, one would be surprised at how much non engineering exists also in “product companies”.
max_hammer 5y ago
The seller is based in J&K state and customer have address of UP State. AFAIK, you can not buy a prepaid SIM card in J&K due to security reasons. Getting a postpaid SIM card, is difficult because they need to verify your documents and physical address. So most probably the customer entered a wrong email address in the application. Better to report this to local police station to avoid any future issues.
- susam 5y ago
  Thanks for your comment. Isn't the email notification that says, "Recharge successful for Jio Number <number>" (see 3rd table in the post) evidence of a prepaid SIM card? Or am I missing something?
  - ffpip 5y ago
    You can recharge for postpaid numbers too. It goes into account balance and can be used for things like ringtones, or in case you switch back to a prepaid plan, or for paying for someone else's recharge. It takes the money from your account balance and you don't have to enter your payment details. It's usually called an account topup, where you just increase your balance so that you can use it later when you need. I do it a lot.
    - deleted 5y ago
      [deleted]
    - susam 5y ago
      Thank you. That explains it!
wtmt 5y ago
FWIW, I’ve seen incorrect email addresses in bank accounts and someone else getting all transaction information and statements. The state of “encrypted bank statements” is so poor (a combination of part of the name and part of the date of birth) that I don’t get why they even bother with such theatrics. I also don’t know how to get such instances corrected. As per the company, you’re not the customer. So you can’t ask them to edit the customer records of someone else. Any reporting may also be considered as you trying to commit fraud or have used the information for fraudulent purposes. This is a very tricky and messy situation, IMO, especially in the Indian context (where it’s increasingly guilty until proven innocent).
throwawake 5y ago
This comment wasn't helpful since it's only about email.
- wtmt 5y ago
  With the headline I initially thought it may be related, but the actual article makes it clear that it’s only about his email address being used/linked with new phone number purchases.
zxienin 5y ago
If repeated activity is in J&K, with level of bias and with abundance of caution, author can also consider reporting it to cops. While author has clearly invested much effort in this, I wonder how common this is, assuming others in same situation just ignore it and get on with their lives.

44 points by susam 5y ago

Hi Susam, big fan! Your post "Infosys, TCS or Wipro?" had a big impact on me in my college days and IMO got me on the right career track. Jio is known for being really bad for customer support. Their services work well until they don't, and support is often clueless. The appellate ladder rarely looks at email. Their entire setup is flawed; they have no concept of SLAs or oversight. I've had my experiences during complaining about spam calls. All one can do at the moment is keep making noise on social media and hope someone fairly important takes a look. I would advise that you still send emails across all the appellate authority email IDs at the timeline prescribed (send to higher authority level after prescribed number of days have passed with current level not giving replies), so that you have the paper trail they say you should have, to cover yourself in case they start asking questions. It'll likely be a long fight.

susam 5y ago
Thank you for the kind words! I have received a fair amount of flak as well as appreciation for that post 10 years ago. So it is quite nice to know that it made a positive impact on your career. Thank you for the suggestion on emailing multiple appellate authorities. So far I have been sending all information to the Srinagar and Bangalore appellate authorities. I have received no response yet.
- ffpip 5y ago
  Interesting. I couldn't find a blog titled "Infosys, TCS, or Wipro?" on this page - https://susam.in/ https://susam.in/ However, googling it gave me this - https://susam.in/blog/infosys-tcs-or-wipro/ https://susam.in/blog/infosys-tcs-or-wipro/
  - susam 5y ago
    I know we are digressing from the original post here but I will take the liberty to explain this here. I wrote that post 10 years ago when I felt that the poor work culture of these IT companies was not very well known to fresh engineering graduates. I thought a discussion on this topic was necessary then. The blog post was widely circulated and debated several times back then. Now I have chosen to hide it from the list of all posts but it is still accessible via the direct URL. The primary reason for doing this is that often new people I meet go look me up on the web, come across my blog, then come across this post, and then talk to me about this post. While I still stand by what I have written there, I would much rather talk about other topics such as technology, programming, or mathematics which I enjoy talking about much more.
    - zxienin 5y ago
      (digress continued) Your 10 yr old post is spot on and refreshing, as it acknowledges reality. That said, one would be surprised at how much non engineering exists also in “product companies”.

max_hammer 5y ago

The seller is based in J&K state and customer have address of UP State. AFAIK, you can not buy a prepaid SIM card in J&K due to security reasons. Getting a postpaid SIM card, is difficult because they need to verify your documents and physical address. So most probably the customer entered a wrong email address in the application. Better to report this to local police station to avoid any future issues.

susam 5y ago
Thanks for your comment. Isn't the email notification that says, "Recharge successful for Jio Number <number>" (see 3rd table in the post) evidence of a prepaid SIM card? Or am I missing something?
- ffpip 5y ago
  You can recharge for postpaid numbers too. It goes into account balance and can be used for things like ringtones, or in case you switch back to a prepaid plan, or for paying for someone else's recharge. It takes the money from your account balance and you don't have to enter your payment details. It's usually called an account topup, where you just increase your balance so that you can use it later when you need. I do it a lot.
  - deleted 5y ago
    [deleted]
  - susam 5y ago
    Thank you. That explains it!

wtmt 5y ago

FWIW, I’ve seen incorrect email addresses in bank accounts and someone else getting all transaction information and statements. The state of “encrypted bank statements” is so poor (a combination of part of the name and part of the date of birth) that I don’t get why they even bother with such theatrics. I also don’t know how to get such instances corrected. As per the company, you’re not the customer. So you can’t ask them to edit the customer records of someone else. Any reporting may also be considered as you trying to commit fraud or have used the information for fraudulent purposes. This is a very tricky and messy situation, IMO, especially in the Indian context (where it’s increasingly guilty until proven innocent).

throwawake 5y ago

This comment wasn't helpful since it's only about email.

wtmt 5y ago
With the headline I initially thought it may be related, but the actual article makes it clear that it’s only about his email address being used/linked with new phone number purchases.

zxienin 5y ago

If repeated activity is in J&K, with level of bias and with abundance of caution, author can also consider reporting it to cops. While author has clearly invested much effort in this, I wonder how common this is, assuming others in same situation just ignore it and get on with their lives.