Right, the Gervais Principle is based on what employees know, think and expect, whereas the Iron Law of Bureaucracy is based on how employees act. Just two diff

Right, the Gervais Principle is based on what employees know, think and expect, whereas the Iron Law of Bureaucracy is based on how employees act. Just two different ways of looking at the same fundamental principle: entitlement, while desirable, ultimately destroys groups.