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> I ask them if they use any site-modifying extensions. If they do, I ignore them completely, even if they wrote a long, detailed report. Note to self, don't
by graton 5y ago
> I ask them if they use any site-modifying extensions. If they do, I ignore them completely, even if they wrote a long, detailed report.
Note to self, don't use Photopea due to poor customer support.
You would think the customer support would at least tell them to remove/disable the add-ons instead of ignoring them.
- pixelbreaker 5y agoyeah, I also noted not to use photopea, their whole argument just comes across as arrogance/laziness. If you rely on GA loading before the rest of a page can actually work, then your site is bullshit. Enforcing a users data is given to GA is bullshit.
- jamespo 5y agoI expect they'll get over the loss of your business
- mitchdoogle 5y agoIn any case, it doesn't make much sense to advertise that you purposely ignore user complaints. If you do that, then that's bad, but why wear it as a badge of honor? Maybe he's just so sick of hearing about errors or bugs from thousands of users, he's sabotaging his own product in hopes it will just die and he can move on.
- jraph 5y agoYes, don't let them write a long message if you are not going to read it. At least tell people that they need to try the website without any extension before reporting any issue. Anyway, ad blockers are standard now and they usually share the blocking lists. Supporting them is just a matter of installing uBlock Origin in the browser you use to develop.
- nudgeee 5y agoAFAIK Ivan is customer support, photopea is a one-man website, and one of the best out there.