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Isn't the argument that it should be a utility and not a purely for-profit business? Would you expect your local water company to shut off supply if they have a

• salawat 5y ago
  People, and particularly software people I've noticed, seem to chronically underestimate the magnitude of B2B where you have a potential number of different vendors to settle with in the 6 digits, that changes over time according to vendor internal reorg, closings, openings, relocations, changes of payment and financial service outsourcing arrangement, etc. That doesn't at all come for free. Entire departments and businesses revolve around making that complexity disappear. Gettting locked out of your infrastructure to do that is essentially paralysis of your business period. It isn't a case of "Just put some meters on the tap of the pipe" . You have to be able to read them, you have to know to read them and when, you've got to know where the invoice goes, what terms were negotiated, etc. If you don't have access to that dataset, the only physical way for the human network to recreate that web is by people picking up phones and blowing up and slamming your point of contact which runs into the issue of having enough people on your end to handle things in the meantime, and your customers actually knowing who to call, and javing planned a procedure for a massive degradation in your info system, even if it means going back to pen and paper.