It is a well made product, returns and defects were minimal (less than 1%) when I was selling them. I simply replaced any returns and would occasionally repair

It is a well made product, returns and defects were minimal (less than 1%) when I was selling them. I simply replaced any returns and would occasionally repair them myself or send them back when I had a box full of defective ones. Most defective returns were actually just a bad battery or misconfigured unit. When I sold them, my listing made no mention of Thermoworks. So I felt no obligation to spend time clarifying that the products could not be returned to Thermoworks for warranty servicing. Just like Walmart doesn't make it clear to buyers that they cannot return their product to Target. But I did actually match the warranty length that Thermoworks offers. Though I don't think I ever got a warranty claim outside of the 30 days or so that Amazon allows customers to return an item.