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Hi everyone, Tom, blog author here. If you have any questions, I'm here to answer them :) Edit @1900 GMT+2: I have to run out for a bit, but will be replying

• uberalex 15y ago
  Hi, thanks for an interesting article. I'm curious about the user experience they had -- did users use the tool successfully? Do you have a measure of their average stay or actions? I'd be interested to know if some arrived thinking it did one thing and ended up not getting what they wanted.
  • mootothemax 15y ago
    I'd be interested to know if some arrived thinking it did one thing and ended up not getting what they wanted. You know how sometimes someone says something really obvious and you want to hit yourself because you haven't thought it through properly? Thank you :) I've had a quick look through the stats, and users appear to be coming back repeatedly (no errors on the server - will try and see if there's anything else going wrong, e.g. IE6 problems). I think I'm going to try and find those cancelled users and ask them what happened :)
    • uberalex 15y ago
      Best of luck with it! My experience is that the hardest errors are the ones that happen when the system appears to run perfectly :) It may not be a browser error, but a communication one.