Same, my parents still can't upgrade beyond 8down/1.5up mbit DSL, and they live in the neighborhood area where people would pay twice or even three times as muc

Same, my parents still can't upgrade beyond 8down/1.5up mbit DSL, and they live in the neighborhood area where people would pay twice or even three times as much for anything better. Unfortunately cable is so deteriorated in the area that it barely scrapes above 20down/2up, but is reliably unreliable. Until a competitor shows up, they'll probably never fix the degrading lines or upgrade the service. Basically, if you don't like it, go f-yourself. It's not like the neighborhood is the hood or the sticks either, it's in a mostly richer/upper middle class area. If you're familiar with Century Link in the SouthWest, you shouldn't be surprised by the garbage service they offer, out there they're riding off POTS laid by BELL, and network infrastructure installed by QWEST in early 2000's, and haven't maintained, upgraded, or touched a damn thing since.