I don’t agree with this at all. The “value” was lower cost (and later, convenience). But by hiding the actual cost. Amazon grew a large customer by cutting c

I don’t agree with this at all. The “value” was lower cost (and later, convenience). But by hiding the actual cost. Amazon grew a large customer by cutting corners, like sales tax; not taking monetary responsibility for defective and dangerous items; making IT “easier”, but eventually more expensive. When that became insufficient, they began stealing small business ideas and making it their own. In other words, their only path forward is becoming a monopoly. Not innovation.