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There is lots of evidence in a variety of contexts that humans are very bad at self reporting this kind of thing. You might get bug reports by soliciting feedba
by eli 5y ago
There is lots of evidence in a variety of contexts that humans are very bad at self reporting this kind of thing. You might get bug reports by soliciting feedback but you wouldn’t find out if people discovered a new feature or UI shortcut. How could they complain about a thing they didn’t know about?
- speed_spread 5y agoHence the "technical users" requirement.
- eli 5y agoIf anything I would wager “technical” users are worse at this sort of accurate usability feedback than average.
- torstenvl 5y agoIf they don't know about it, then it isn't bothering them. Why would you want to change that situation?