3 ms·

Your startup should clone the "Send Feedback" feature of Google Plus

9 points by gourneau 15y ago

This is a great tool, and makes me want to send feedback to Google. It just abolished the cognitive load it takes to send my feedback to the Google.

bemmu 15y ago
For those of us without invites, what's the feature like?
- jonah 15y ago
  It let's you markup DOM elements on the current screen so you can point out where the issue is. (Also allows you to black out personal information, but the blackout in the second pic, I did.) Then allows you to add notes and submit meta data. Edit 2 - Better pics: http://imgur.com/a/RPof4 http://imgur.com/a/RPof4
  - giaskaylee 15y ago
    https://plus.google.com/106189723444098348646/posts https://plus.google.com/106189723444098348646/posts Click on the cog at upper right => choose "Send Feedback"
  - akavi 15y ago
    Is the blackout automatic? Or must it be done manually?
    - robflynn 15y ago
      The blackout is done manually.
- profitbaron 15y ago
  You can see it here: http://www.google.com/tools/feedback/intl/en/index.html http://www.google.com/tools/feedback/intl/en/index.html
revorad 15y ago
Yeah it's quite thoughtful, although the "black out personal information" feature seems like a bit of a dark joke.
- jnorthrop 15y ago
  Why do you think it is a joke? My membership would go nuts for that feature. I think it is the most thoughtful part of the mechanism.
thetylerhayes 15y ago
Hopefully feedback widgets (e.g., UserVoice) take heed and develop this and/or someone throws an open source equivalent together; I'd love to fork this on Github, lots of potential.
nextparadigms 15y ago
I loved the fact that they implemented a send feedback on it. If only Chrome had a send feedback button option! But I don't think it's that intuitive to black the info out. I've sent a few blackouts already and I didn't even realize I should black out the info. I didn't know I could do that until I saw someone else do it. So I think they need to make that part a lot more obvious.
toast76 15y ago
We're actually building this sort of tool. http://bugherd.com http://bugherd.com At the moment it is a more traditional bug tracker, but the side widget is designed to accept anonymous feedback in this sort of form as well (coming soon).
- gourneau 15y ago
  Does your site dogfood? I don't see a widget, I want to use it - not watch a video about it.
- deleted 15y ago
  [deleted]
- dawson 15y ago
  Your service looks slick and I would seriously consider using it if it would allow anyone using my site to report bugs and to provide feedback, not just registered "users" to support your tiering. My visitors are my primary QA team.
petervandijck 15y ago
Your startup doesn't have time to develop this (it's not trivial). Someone should offer it as a service instead.
- gourneau 15y ago
  That is what I meant by this post. This is a widget I would like the embed without having to think about it.
deleted 15y ago
[deleted]

9 points by gourneau 15y ago

This is a great tool, and makes me want to send feedback to Google. It just abolished the cognitive load it takes to send my feedback to the Google.

bemmu 15y ago

For those of us without invites, what's the feature like?

jonah 15y ago
It let's you markup DOM elements on the current screen so you can point out where the issue is. (Also allows you to black out personal information, but the blackout in the second pic, I did.) Then allows you to add notes and submit meta data. Edit 2 - Better pics: http://imgur.com/a/RPof4 http://imgur.com/a/RPof4
- giaskaylee 15y ago
  https://plus.google.com/106189723444098348646/posts https://plus.google.com/106189723444098348646/posts Click on the cog at upper right => choose "Send Feedback"
- akavi 15y ago
  Is the blackout automatic? Or must it be done manually?
  - robflynn 15y ago
    The blackout is done manually.
profitbaron 15y ago
You can see it here: http://www.google.com/tools/feedback/intl/en/index.html http://www.google.com/tools/feedback/intl/en/index.html

revorad 15y ago

Yeah it's quite thoughtful, although the "black out personal information" feature seems like a bit of a dark joke.

jnorthrop 15y ago
Why do you think it is a joke? My membership would go nuts for that feature. I think it is the most thoughtful part of the mechanism.

thetylerhayes 15y ago

Hopefully feedback widgets (e.g., UserVoice) take heed and develop this and/or someone throws an open source equivalent together; I'd love to fork this on Github, lots of potential.

nextparadigms 15y ago

I loved the fact that they implemented a send feedback on it. If only Chrome had a send feedback button option! But I don't think it's that intuitive to black the info out. I've sent a few blackouts already and I didn't even realize I should black out the info. I didn't know I could do that until I saw someone else do it. So I think they need to make that part a lot more obvious.

toast76 15y ago

We're actually building this sort of tool. http://bugherd.com http://bugherd.com At the moment it is a more traditional bug tracker, but the side widget is designed to accept anonymous feedback in this sort of form as well (coming soon).

gourneau 15y ago
Does your site dogfood? I don't see a widget, I want to use it - not watch a video about it.
deleted 15y ago
[deleted]
dawson 15y ago
Your service looks slick and I would seriously consider using it if it would allow anyone using my site to report bugs and to provide feedback, not just registered "users" to support your tiering. My visitors are my primary QA team.

petervandijck 15y ago

Your startup doesn't have time to develop this (it's not trivial). Someone should offer it as a service instead.

gourneau 15y ago
That is what I meant by this post. This is a widget I would like the embed without having to think about it.

deleted 15y ago

[deleted]