Surveys and user interviews are also useful, but nothing beats having the data. And usually we use the telemetry data for the app to craft the surveys and inter

Surveys and user interviews are also useful, but nothing beats having the data. And usually we use the telemetry data for the app to craft the surveys and interviews. Did you stick a cool feature on a dialog but nobody ever uses it? Telemetry tells us that's something to look into. The thing is that this is very easy to do with web apps, since you get a ton of telemetry for free through API requests. A desktop app is s black box without telemetry. Just release and pray