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"It does not tell you how easy, difficult or frustrating the user finds using an app. It does not tell you whether the user accomplished their goal or gave up i

"It does not tell you how easy, difficult or frustrating the user finds using an app. It does not tell you whether the user accomplished their goal or gave up in frustration." You actually can, it just takes a more sophisticated analysis. For example by tracking mousemovemt you can quite easily tell wheter the user finds what he wants or gets more and more stressed (faster and more undirected mouse movement) But I agree that you should only do so when explicitly testing your design with consenting (and paid) testers and not your regular users. They will indeed be happy, if they find a form where they can give you precise feedback. (depending of course on the software - you will get better feedback from CAD software users, than from the typical online game)

bavell 6y ago
> quite easily tell wheter the user finds what he wants or gets more and more stressed (faster and more undirected mouse movement) Could be just me but I don't make frantic mouse movements when I'm stressed or can't find something. Also sometimes I just let the mouse drift around as I scroll or read that probably looks like undirected movement. My point being that I think these metrics have a lot of inherent noise. With mountains of data you hopefully see the averages shake out but my gut tells me you shouldn't put too much weight on the analysis of these kinds of metrics and they should be supported by other sources of user feedback with better SNR.