3 ms·

Yup, this has been best advice I've listened last year, and subsequently built on-site community chatbox. It's been amazing source of QA, feature ideas, discove

Yup, this has been best advice I've listened last year, and subsequently built on-site community chatbox. It's been amazing source of QA, feature ideas, discovering who are the real people using the service... We even hired from it. My only reservation was that it won't scale but even for userbase of 100s of thousands registered and millions of uniques a month (in the parlance of dumb telemetry), it has! I love it. To anticipate "why not just discord/telegram/whatever channel/server" - doesn't work as well, there's certain immediacy of it being purpose-built and being right there on site, that's apparently very valuable.

MikeUt 5y ago
> My only reservation was that it won't scale If you get too much feedback, can't you just ignore part of it?
- Daneel_ 5y ago
  Some basic sorting/filtering can put common feedback topics into groups, letting you see the rare and unusual ones more easily. Much better than ignoring it.
  - MikeUt 5y ago
    Sure, you can improve it. But the point is that as you scale, even the naive approach doesn't get any worse.