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The remote operator wasn't "unjamming" the vehicle FYI. Rather the car kept trying to unstuck itself until the in person operator unlocked the car doors. IMO i
by jacoblambda 5y ago
The remote operator wasn't "unjamming" the vehicle FYI. Rather the car kept trying to unstuck itself until the in person operator unlocked the car doors.
IMO it's more concerning that the vehicle keeps trying after it gets into a "call roadside assistance" mode rather than staying still or allowing the remote operator to assume manual control (say to move the vehicle out of the lane).
- toast0 5y agoYeah, I would think you would want to have someone confirm before the vehicle starts driving again. Especially in the case where the assistance driver is preparing to enter the vehicle. Perhaps that did happen behind the scenes; I hope Waymo will publish an incident report with more details; their statement did say the Fleet Response team provided incorrect guidance, so maybe. Also, it really seemed like the Rider Support agent didn't have complete information on the status of the car or any apparent ability to intervene. I would love to know about how incident response is organized behind the scenes; there wasn't a lot of communication to the occupant about what was happening, which isn't ideal. The Roadside assistance request apparently being dropped when the vehicle began moving again, but before it demonstrated it was able to navigate the conditions is a bit concerning as well. It makes the response feel disorganized, although again, it could just be lack of information passing to the occupant.