Better training or send the same "what do I do?" question to two different support people and make sure they answer the same way. If they don't, then escalate t

Better training or send the same "what do I do?" question to two different support people and make sure they answer the same way. If they don't, then escalate to someone with lots of experience, pay super close attention, and err on the side of caution (don't have the car resume the drive, etc.).