I personally wouldn't take these incidents on twitter as indicative of anything, there is quite a lot of information missing there. You or I probably don't know

I personally wouldn't take these incidents on twitter as indicative of anything, there is quite a lot of information missing there. You or I probably don't know the full history of the company or what transpired for it to get to that point, only the people who experienced it firsthand really know that. Social media is its own community that is really good at turning things outside itself into polarization and outrage, it's not what a community manager for some open source project would usually turn towards in order to solve problems within a community. Leave twitter's problems to twitter.