But the connectivity issues are of his own doing, namely putting it where obstructions are, against what the manual says, with the app telling him he's doing it

But the connectivity issues are of his own doing, namely putting it where obstructions are, against what the manual says, with the app telling him he's doing it wrong, but instead continues on with his review despite the obvious problems with his setup. He's not reviewing it as it's meant to be used. Of course he had poor connectivity.