My daughter is a university student in the US and had something like this happen. I was on the phone with her when she took it to an Apple store and they told h

My daughter is a university student in the US and had something like this happen. I was on the phone with her when she took it to an Apple store and they told her they would wipe the machine. She has some stuff on there she really didn't want to lose (we've had a lot of talks about backing things up since then) and so I had her buy a new machine (she really needed one). And she's holding onto the old one until I get to the US to visit her this summer. I would be very, very interested in any information you can share about what you did. I have ideas of where to start but anything that could possibly help would be greatly appreciated.