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That's not support. You're not a customer. They're not providing any value. This isn't some glorified version of business, it's just organized crime. They're a
by manigandham 5y ago
That's not support. You're not a customer. They're not providing any value. This isn't some glorified version of business, it's just organized crime.
They're available for their interests, not yours. They're actively robbing you and will be highly available to keep things moving efficiently, the same way physical bank robbers used to make sure staff were comfortable enough to open the safe and provide cover.
- WrtCdEvrydy 5y agoOf course I am... if I'm paying 5 million dollars to someone, I'm a customer. What level of support do you get for a 5 million dollar AWS budget?
- manigandham 5y agoIf someone kidnaps your family member and asks you to pay $5M, do you think you're a customer now? A customer willingly pays to get value in return. Having your resources stolen (even with the option to choose between data or money) just makes you a victim. $5M on AWS gets you $5M of services. If they didn't have to actually provide anything then they could have an entire team to talk to you 24hrs a day. But these comparisons are beyond ridiculous and you know it.
- WrtCdEvrydy 5y ago> $5M on AWS gets you $5M of services. $5M on ransomware may have saved you either $10k or $10M on security before you had to pay out.
- manigandham 5y agoIt's impossible to have saved anything when you've been stolen from.