3 ms·
I think game development companies are forced to take a very different approach from normal companies. Game developers face frequent abuse from customers due t
by munk-a 5y ago
I think game development companies are forced to take a very different approach from normal companies. Game developers face frequent abuse from customers due to passionate feelings involved with such an interactive media, programmers will get hate mail (generally vaguely directed at least) and female artists will get stalked pretty often - it's honestly a pretty toxic community.
Look, for example, at what happened to Hello Games after the release of No Man's Sky - lots of people felt entitled to send death threats and demands to the developers - the UK authorities were regularly involved in threat assessment[1]. If some LoL players[2] are willing to swat the other team after losing a match then they're quite willing to go extreme lengths if their favorite character gets nerfed.
I think this frequently toxic community interaction really impacts how game development studios interact with press and the public. The folks reporting legitimate bugs might just end up being buried in an avalanche of "BUG: My DPS damage is too low" that overwhelms an already tetchy CS department.
1. https://www.theguardian.com/games/2018/jul/20/no-mans-sky-next-hello-games-sean-murray-harassment-interview https://www.theguardian.com/games/2018/jul/20/no-mans-sky-ne...
2. I'd just like to reinforce that most of the people in a community can be fine - it's the crazies that start a lot of these problems, most folks won't swat you for beating them at LoL.
- tryonenow 5y agoTo be fair, Hello Games promised way more than what people ended up paying for. Also I really don't think internet death threats are anything to be worried about. How often do people actually act on them?
- iancarroll 5y agoThis is definitely true in general, but it’s worth noting that Valve pays HackerOne to validate submitted issues before they have to look at them. If it can’t be reproduced as a security issue, it will likely not get through.