You're talking about the interface between the worker and the employer, the GP is talking about the interface between employer and client. The employer doesn't

You're talking about the interface between the worker and the employer, the GP is talking about the interface between employer and client. The employer doesn't want the worker slacking off but that doesn't mean that they won't create situations that result in more billable work, such as by taking an inefficient path under the cover of intangible factors. The irony is optimizing for productivity in one while optimizing for billing in the other.