Thanks for the feedback! It's much appreciated. We are actively working on several ideas in this space. (One of the most important that was released in 4.0 i

Thanks for the feedback! It's much appreciated. We are actively working on several ideas in this space. (One of the most important that was released in 4.0 is the redesign of the Reply button to make starting a reply feel like it does in other chat tools). I expect we'll be able to get into a really nice place with a combination of new settings with some mixture of "Easy mode" defaults, design changes, and onboarding adjustments. (We will do this while carefully preserving model/paradigm, in case anyone's worried). Feel free to stop by chat.zulip.org if you want to discuss specifics. FWIW, we regularly hear from large organizations, including some with thousands of nontechnical users, about their having great luck migrating to Zulip. Usually they tell us they did a 30-minute training and then things went smoothly from there, or they didn't and it took a couple weeks for some users to get the hang of it. In the scheme of things, doing a training is a pretty minimal investment to be able to use a better product for hundreds of hours a year. But of course Zulip would grow a lot faster if nobody worried whether their nontechnical users will thrive on it, so this area is a priority for us.