> there are also instances of refunds if they can't decrypt your files due to technical issues. I would like to hear more about this, that sounds kind of hilar

> there are also instances of refunds if they can't decrypt your files due to technical issues. I would like to hear more about this, that sounds kind of hilarious. "Ah, apologies, we'll get that back to you within 3 business days. Have a nice day, I hope you had backups"