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I had a similar experience with Zulip when I tried to set up a chat tool for our research group. I liked the ideas of topics and such, but other people weren't

I had a similar experience with Zulip when I tried to set up a chat tool for our research group. I liked the ideas of topics and such, but other people weren't so enthusiastic to learn about a whole new chat paradigm. In the end we switched to Mattermost and we are quite happy with it.

mekster 5y ago
Mattermost doesn't seem to be improving at all for years. I just don't get how it's difficult to reply or quote someone's message when it's such a basic chat feature. Instead they invent weird code like "shrug" thinking it's funny during business chat. Also I often get logged out of mobile app and notifications stop reaching which makes it very unreliable as a business tool. They need to fix where it matters.
- eis 5y ago
  That is also the impression we got when we tried Mattermost. It came as a big surprise because we are using a selfhosted Gitlab instance and Mattermost is supposed to have great integration with Gitlab but it really didn't work well. Maybe it is due to us having set up Gitlab within Docker, I don't know. In the end we got it working but it still didn't recognize a user from Gitlab. It really felt like they had some good start and ideas but then something changed and came to a halt.
  - it33 5y ago
    Mattermost CEO here, thanks for the mention and the feedback! Just curious, have you enabled the GitLab-Mattermost plugin? https://github.com/mattermost/mattermost-plugin-gitlab#configuration https://github.com/mattermost/mattermost-plugin-gitlab#confi... If it wasn't easy to find, that's on us, and we need to do a better job in making things more discoverable.
  - Eremotherium 5y ago
    The bundled Mattermost was a bit flaky IIRC but with a separate instance (in Docker) using Gitlab SSO was no problem. Using SSO for Sentry was a bit more problematic as it's an unofficial plugin but IIRC it was due to Gitlab not sending the correct scope.
- it33 5y ago
  Mattermost CEO here, highly appreciate the feedback, On logging out of mobile apps, often that's from an IT security policy to have sessions last only a fixed number of days from the last login. We added a feature to automatically extend the session length based on the last login of a user--so inactive users get their sessions expired for security, and active users don't. If you're a long time user of Mattermost you might need your IT admin to switch on the setting: https://mattermost.com/blog/session-expiry-experience/ https://mattermost.com/blog/session-expiry-experience/ It was set to be on by default in Mattermost v5.24. Regarding replying, we've been working with our community on adding different options for threading: https://mattermost.com/blog/dev-sneak-peek-collapsed-reply-threads/ https://mattermost.com/blog/dev-sneak-peek-collapsed-reply-t... From the blog post you can join the discussion on the topic if you like as well. We're very open to your feedback,
it33 5y ago
Mattermost CEO here, thanks @jdiez17! Very glad to hear!

mekster 5y ago

Mattermost doesn't seem to be improving at all for years. I just don't get how it's difficult to reply or quote someone's message when it's such a basic chat feature. Instead they invent weird code like "shrug" thinking it's funny during business chat. Also I often get logged out of mobile app and notifications stop reaching which makes it very unreliable as a business tool. They need to fix where it matters.

eis 5y ago
That is also the impression we got when we tried Mattermost. It came as a big surprise because we are using a selfhosted Gitlab instance and Mattermost is supposed to have great integration with Gitlab but it really didn't work well. Maybe it is due to us having set up Gitlab within Docker, I don't know. In the end we got it working but it still didn't recognize a user from Gitlab. It really felt like they had some good start and ideas but then something changed and came to a halt.
- it33 5y ago
  Mattermost CEO here, thanks for the mention and the feedback! Just curious, have you enabled the GitLab-Mattermost plugin? https://github.com/mattermost/mattermost-plugin-gitlab#configuration https://github.com/mattermost/mattermost-plugin-gitlab#confi... If it wasn't easy to find, that's on us, and we need to do a better job in making things more discoverable.
- Eremotherium 5y ago
  The bundled Mattermost was a bit flaky IIRC but with a separate instance (in Docker) using Gitlab SSO was no problem. Using SSO for Sentry was a bit more problematic as it's an unofficial plugin but IIRC it was due to Gitlab not sending the correct scope.
it33 5y ago
Mattermost CEO here, highly appreciate the feedback, On logging out of mobile apps, often that's from an IT security policy to have sessions last only a fixed number of days from the last login. We added a feature to automatically extend the session length based on the last login of a user--so inactive users get their sessions expired for security, and active users don't. If you're a long time user of Mattermost you might need your IT admin to switch on the setting: https://mattermost.com/blog/session-expiry-experience/ https://mattermost.com/blog/session-expiry-experience/ It was set to be on by default in Mattermost v5.24. Regarding replying, we've been working with our community on adding different options for threading: https://mattermost.com/blog/dev-sneak-peek-collapsed-reply-threads/ https://mattermost.com/blog/dev-sneak-peek-collapsed-reply-t... From the blog post you can join the discussion on the topic if you like as well. We're very open to your feedback,

it33 5y ago

Mattermost CEO here, thanks @jdiez17! Very glad to hear!