So in summary: 1) Focus on the End User experience 2) Recruit Senior SW Leaders & enable decision-making 3) Cut projects to the bone. 4) Develo

So in summary: 1) Focus on the End User experience 2) Recruit Senior SW Leaders & enable decision-making 3) Cut projects to the bone. 4) Developers, not Carriers can now make or break us 5) Need for serious marketing punch to create end user desire 6) No Accountability - Canadians are too nice 7) The press and analysts are pissing you off. Don’t snap. Now is the time for humility with a dash of paranoia. 8) Democratise. Engage and interact with your employees. What happens if they do all of these things? They basically turn RIM into Palm circa 2009-2010. My take, it's over.