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Slightly OT but still Google related - you did hear horrible stories of Google having close to zero customer support when it comes to their free products, but y
by joering2 5y ago
Slightly OT but still Google related - you did hear horrible stories of Google having close to zero customer support when it comes to their free products, but you kind of hoped it will be somewhat different with Google Suite, since well.. you are a paid customer? Well, today I'm here to tell you that after 3 months of back-and-forth thru their customer support ticketing system, I finally called my bank and asked them to file a chargeback dispute and give me back my $18 for 3 months worth of Gsuite email account. Yes, we are talking about $6 per month. But the amount of crap I witnessed thru their "customer support" is astonishing and someone should write a book about it! I was literally asked for the same questions over and over again with different reps. I was asked questions, I answered then 3 days of silence so that next rep will ask same questions. Forwarded previous questions - 3 days later another rep asks exactly the same. My favorite was argument that you cannot answer question under the question we ask - you have to add a colon ":" and then answer question next. "We cannot accept answers if you use your Enter key answering question". Unbelievable. One of the most valuable company on the planet. Fuck Google! And today, I finally have switched to Duck Duck. Even If I have to force myself to like the differences, I will not go back to using Google. /rant