I'm completely with you, in that I've been a loyal Blackberry fan for years, currently on a 9700, and absolutely can't imagine using anything else. (And yes, br

I'm completely with you, in that I've been a loyal Blackberry fan for years, currently on a 9700, and absolutely can't imagine using anything else. (And yes, browsing on it really is awful.) The problem is that there are three types of people: 1.) They want the lowest common denominator in tech, the easiest and simplest option, the Nokia 3310. 2.) Features, features, features. This letter makes the point that no-one ever choses option A over option B because of an extra feature, and while there is some truth to that... that is with regard to iPad vs. PlayBook, or iPhone vs. Android. Anyone I've ever known chose an iPhone over a Blackberry has used reasons such as "better web browsing", "a music player that doesn't suck", "wider range of better apps" and so on. And those are hardly subjective, in my opinion anyway. Phonecalls, SMS, BBM, Email, you can't beat a blackberry, pretty much anything else you want to do, even simple things like watching a video or using as an MP3 player, it just sucks at. There are some blackberry apps that are great, for example (in my case) UberSocial for Twitter, and the MLB At Bat app, but those are few and far between. 3.) The third type of people are people like me who know exactly what we want, to the extent that we don't mind missing out on the features we could have with a different phone, but don't want simple either. We're pretty rare. The problem is that the first type of person, the features of a blackberry are perfect for them, but using it? It confuses the hell out of my father, who took to an iPhone immediately (and found an Android phone just as easy). If you're not simpler and less confusing, or offering an even comparable range of features, and costing the same, then there's very few people who will chose you - at this point, sexiness of the product is hardly even relevant, that only comes into play if both products would fulfil roughly the same role.