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In an ideal world using whatever ticketing system your company uses would be great, but I find in practice a significant amount of the work I do is untracked -
by 600frogs 5y ago
In an ideal world using whatever ticketing system your company uses would be great, but I find in practice a significant amount of the work I do is untracked - attending/scheduling meetings, catching up with X about Y, etc. In theory all work should be trackable, but I find it doesn't make sense to keep these smaller, "personal" tasks logged company-wide.
RE: keeping the DONE list, for me it's not about knowing exactly what I did at 11am on date XX/YY, but it's more about proving both to myself and the company (if asked) what I've provided/achieved, and to hopefully be able to better understand my rate of work (this one is still a WIP - I haven't done any analysis yet and doubt I ever will, but it's nice to know I could!)