> And speaking of universal heuristic, in my experience, the quality and relevance of content is strongly inversely correlated with the quality of design. The p

> And speaking of universal heuristic, in my experience, the quality and relevance of content is strongly inversely correlated with the quality of design. The prettiest websites out there are ones that deliver negative value. The best designed (according to modern trends) user interfaces are the ones with worst ergonomy, wasting user time the most. This is just plain untrue, and seems to color your impression of email as well. See e.g. Delta vs Southwest (more polished look is more ergonomic site/app), or New Relic vs Datadog public-facing sites (indistinguishable in "quality" of the design, for competing products where IMO Datadog is better). What are some examples that put the inverse correlation in your mind?