Update: About 24 hours after I posted this I received a full refund for my Wakemate along with an apologetic email. No consideration was made for the postage I

Update: About 24 hours after I posted this I received a full refund for my Wakemate along with an apologetic email. No consideration was made for the postage I paid to send their defective products back to them. Oh well. For now, I'm just happy to put this ugly scene behind me.