"Customer-focus" means focusing on customer satisfaction. There are many ways to make a person happy at the point of purchase: price, delivery speed, meeting e

"Customer-focus" means focusing on customer satisfaction. There are many ways to make a person happy at the point of purchase: price, delivery speed, meeting expectations, etc. In this manner a casino is also customer-focused. The sense of "hostile" you're using supposes that customers are satisfied in cases where their long-term interests are being harmed.. and, indeed. This is where governments tend to step in.