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These groups are oddly professional. Excellent "customer" service and they care a lot about their reputation. Well, at least their reputation in reliably unlo
by treis 6y ago
These groups are oddly professional. Excellent "customer" service and they care a lot about their reputation. Well, at least their reputation in reliably unlocking the data. It makes sense when you look at them as a business interested in making money. It's better for them to stay a (relatively) minor annoyance. If they reach the level of geo-political threat then suddenly governments will devote a lot more resources to shutting them down.
- Ashanmaril 6y ago> Excellent "customer" service Do these guys offer hosting services? I'm looking to switch from Google Cloud
- viraptor 6y agoThe incentives comparison of actually quite interesting. They're more of a sales team being called by customers who need their product, then a support team. Each caller is an almost guaranteed sale, but they close it by providing tech support. As opposed to companies where the support is normally a pure cost center, talking to you after you already spent the money.