3 ms·

This is one of the reasons why I've always been fascinated by people who claim Amazon has a customer focus. It is impossible to get what you awant from Amazon.

This is one of the reasons why I've always been fascinated by people who claim Amazon has a customer focus. It is impossible to get what you awant from Amazon. If you go to Amazon they are going to make sure you get what they want to give you. You're going to watch the content they make, buy the white label goods they produce and click the adverts they put in front of you. It is the most customer hostile company I've ever seen.

mjburgess 5y ago
"Customer-focus" means focusing on customer satisfaction. There are many ways to make a person happy at the point of purchase: price, delivery speed, meeting expectations, etc. In this manner a casino is also customer-focused. The sense of "hostile" you're using supposes that customers are satisfied in cases where their long-term interests are being harmed.. and, indeed. This is where governments tend to step in.