My guess: Tesla can sell cars that might not be top quality because a) first time EV owners are a huge chunk of owners and they get the first time EV experience

My guess: Tesla can sell cars that might not be top quality because a) first time EV owners are a huge chunk of owners and they get the first time EV experience. Second, in the US Tesla buyers are also still predominantly new car buyers and their sales experience is contrasted to the traditional US dealership sales experience which sounds awful (much of the rest of the world has had showroom + configurators for decades). A fair comparison would be comparing Tesla owners who have driven other EVs and excluding the US. Everything else is just including ICE to EV or comparing Tesla sales process to US traditional car sales.