Fundamentally, tools should serve their masters. When it's the other way around, it's time to find a different tool. And yes, they had to get rid of ratings, b

Fundamentally, tools should serve their masters. When it's the other way around, it's time to find a different tool. And yes, they had to get rid of ratings, because some people's feelings got hurt because they were being rated so low. Can't have that pesky objective reality rearing its ugly head.