3 ms·
The end user doesn't know that, and doesn't care.
by BiteCode_dev 5y ago
The end user doesn't know that, and doesn't care.
- iamacyborg 5y agoYour boss is not your end user. The way your boss interacts with the emails you send is not the way your end users do. Optimising for your boss is not how this channel should work, though I appreciate there are a lot of bosses out there who don’t understand this.
- oblio 5y agoI don't understand your point. Are you complaining that his boss is forcing him to implement something that his end users can use? If so, why isn't his boss right? Personally, I'd say that yeah, he's supposed to work for his end user, why would he do anything else?
- iamacyborg 5y agoMy point is that, from the perspective of email, you frequently receive internal feedback that doesn't correspond to how users actually use email. For example, if the org uses desktop Outlook but < 1% of your audience does, is it worth optimising the email for that audience based on internal feedback? If someone notices that something weird happens when an email is replied to or forwarded, is that something worth acting on based on the real world frequency of that action?
- deleted 5y ago[deleted]