This is a good tool to use when dealing with health insurance in the United States. You should at minimum keep an Excel spreadsheet of date, whom you talked to,

This is a good tool to use when dealing with health insurance in the United States. You should at minimum keep an Excel spreadsheet of date, whom you talked to, which department they are from, purpose of the call, follow up actions, etc. But, with the way insurance has been going in the US lately, you better be recording and transcribing that call. Usually, if the call line is recorded (basically all US health insurance companies do this) you can legally record the phone call without permission from the other party. I personally have an NVIDIA Jetson AGX Xavier with AI tools for speech-to-text, person identification, and transcribing, which I use for important phone calls. I use my own AI tools and devices for privacy reasons.