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Where I work ServiceNow and JIRA are complementary. We manage operation and support with sevicenow and manage development with JIRA. Maybe they will eventually
by nick__m 5y ago
Where I work ServiceNow and JIRA are complementary. We manage operation and support with sevicenow and manage development with JIRA.
Maybe they will eventually drop JIRA for the ServiceNow agile development module but they (the deployment team that I'm not part of) have many modules to deploy before evaluating that.
- ec109685 5y agoWe have Jira and ServiceNow and I wish we just moved everything into Jira rather than dealing with two systems and syncing tickets between them.
- nick__m 5y agoThat's sounds horrible ! If I had to sync tickets I would also wish for a Jira only workplace as I mostly do projects that require development and planning but I am almost sure that the peoples who mostly do customers and employees support would have the opposite opinion.