I agree that it's better, but that's the point. It's better in the same way that Service Now is better than HP Service Manager: It's essentially the same produc

I agree that it's better, but that's the point. It's better in the same way that Service Now is better than HP Service Manager: It's essentially the same product, but started from scratch 10-20 years later. There is value to that, and going all the way to IPO by succeeding against second system syndrome for 10 years straight is no small feat. This is as opposed to other companies that actually change the way things are done (i.e. GMail is not "Outlook, but new").