4 ms·
To me the best thing is that it is decently quick compared to other systems that I have used. Querying a table directly in SQL? Instant. Querying that same tabl
by jabroni_salad 5y ago
To me the best thing is that it is decently quick compared to other systems that I have used. Querying a table directly in SQL? Instant. Querying that same table in Remedy? 30 seconds. I'm sure the people behind Remedy have a great reason for it, but I do not care.
Servicenow occasionally does a spinnywheel but 99% of the time I have loaded the table I need in less than 5 seconds.
Plus:
- I can open it in multiple tabs. Not the shitty in-app tabs with unclear labels that take forever to switch, actual browser tabs. Other solutions give you a session collision if you open two tabs. In SNOW you can middle click anything.
- The search is decent.
- I dont have to click a goddamn 'form fill' button on every single field. If your form designer isn't braindead you can tab you way through the form without needing a mouse.
- I can make my own templates for common tasks and use them right away without invoking a manager. I can put my favorite templates on a toolbar instead of having to click into a sub-page.
None of these things are big asks but they are things that, as a user, the competition is chronically bad at.
- sofixa 5y agoMaybe it depends on the deployment, but my SNOW experience was the polar opposite. It was dogshit slow, search was useless and painful to use. Most things required a mouse. Tickets got lost. The UI looks like 2006 and the UX is out of a Microsoft text book. The fact it can be used across tabs isn't really an achievement, but if your bar is so low...
- Uyuxo 5y agoIn my experience with SNOW middle clicking on anything brings me to the page I want, but it removes the navigation bar from the side which makes it almost less than useless. And not to mention the weird thing where it kicks you out of a ticket after you put it in.