It’s easy to forget this if you work in tech, but there are many, many enterprises still stuck with spreadsheets and legacy software even worse than ServiceNow.

It’s easy to forget this if you work in tech, but there are many, many enterprises still stuck with spreadsheets and legacy software even worse than ServiceNow. Think about regional banks, governments, utilities, oil & gas, manufacturers, field engineering services, healthcare systems, ... These aren’t exactly customers who can just use Slack instead.