"Going digital" is a continuous process, and while I hear what you're saying, SaaS vendors like ServiceNow have been pushing "digitizing processes" hard in the

"Going digital" is a continuous process, and while I hear what you're saying, SaaS vendors like ServiceNow have been pushing "digitizing processes" hard in the pandemic era, because most companies still have a long backlog of manual/paper processes left to "digitize". To understand the popularity of ServiceNow, one need only look at the legacy products it displaced: BMC Remedy, HP Service Manager, CA Service Desk, etc. ServiceNow may not be sexy by modern standards, but gives large enterprises a level of flexibility and agility that was never possible with the legacy vendors.